Cancellation and Refund Policy

Effective Date: 04-08-2024

At Vexakart, we are committed to ensuring your satisfaction with our products and services. This Cancellation and Refund Policy outlines the process for cancelling orders and requesting refunds. Please read this policy carefully before making a purchase.

  1. Order Cancellation

     Cancellation by Customer

  • Time Frame: You may cancel your order within [Insert Time Frame, e.g., 24 hours] of placing it by contacting our customer support team at [Insert Email or Phone Number]. Please provide your order number and reason for cancellation.
  • Cancellation After Shipping: If your order has already been shipped, it cannot be cancelled. However, you may be eligible for a return and refund according to our Return Policy.

     Cancellation by Vexakart

Vexakart reserves the right to cancel any order for the following reasons:

  • Product Unavailability: If a product is out of stock or unavailable.
  • Pricing Errors: If there is a pricing error or incorrect product information.
  • Suspected Fraud: If we suspect fraudulent activity or unauthorized payment.
  • Other Reasons: Any other legitimate reasons deemed necessary by our team.

In such cases, we will notify you via email and issue a full refund.

  1. Return and Refund

     Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

  • Return Window: The return request must be made within [Insert Time Frame, e.g., 30 days] of the purchase date.
  • Product Condition: The product must be in its original, unused condition with all original packaging and tags intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for processing the return.

      Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or Used Products: Products that have been opened or used.
  • Personalized or Customized Items: Any items that have been personalized or customized to your specifications.
  • Sale Items: Products purchased during a sale or promotional event.

     Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at [Insert Email Address] with your order number, reason for return, and any relevant details.
  2. Return Authorization: Our team will review your request and, if eligible, provide a Return Authorization Number (RAN) and return instructions.
  3. Shipping: Package the product securely and include the RAN. Ship the product to the address provided in the return instructions. You are responsible for the shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  4. Inspection and Refund: Once we receive the returned product, we will inspect it and process the refund to your original payment method within [Insert Time Frame, e.g., 7-10 business days]. Shipping costs are non-refundable unless the return is due to our error.

  1. Refunds

     Refund Process

  • Processing Time: Refunds are typically processed within [Insert Time Frame, e.g., 7-10 business days] of receiving the returned product.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: In certain cases, partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

     Refund Exceptions

  • Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to our error.
  • Late or Missing Refunds: If you haven’t received your refund within the specified time frame, please check with your bank or credit card company. If the issue persists, contact us at [Insert Email or Phone Number].

  1. Exchanges

We currently do not offer exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

  1. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team:

Email: info@vexakart.com
Address: FLAT NO 616/A, BABUKHAN ESTATE, BASHEERBAGH, Hyderabad, Telangana, 500004
Phone: +91-9032584409